Privacy policy

1. Data we collect

When you use QF Vault, we may collect:

• Account details such as your name, email address and password.
• Wallet and transaction data including deposits, withdrawals and plan subscriptions.
• Technical and usage information such as IP address, device type and login activity.
• Any information you provide when contacting support or updating your profile.

2. How your data is used

We use the information we collect to:

• Operate your account, process deposits, withdrawals and investments.
• Protect the platform against fraud, abuse and unauthorised access.
• Maintain accurate records for administrative and regulatory purposes.
• Improve the stability, performance and features of the platform.
• Communicate with you about your account, transactions or important updates.

3. Data security

We take reasonable technical and organisational measures to protect your information from unauthorised access, loss, misuse or alteration.

Access to sensitive data is restricted to authorised systems and personnel who require it to operate the platform. While no system can be guaranteed 100% secure, we strive to apply industry-aligned practices to safeguard your data.

4. Sharing your information

QF Vault does not sell your personal data. We may share limited information only in the following situations:

• With service providers or partners who help us operate the platform (where applicable).
• With regulators, law enforcement or authorities when required by law or valid request.
• To protect the rights, property or safety of users, the platform or others.

5. Cookies and tracking

We may use cookies and similar technologies to:

• Keep you logged in and maintain your session securely.
• Remember basic preferences such as language or interface settings.
• Analyse general usage patterns to improve performance and user experience.

6. Data retention

We retain your data for as long as reasonably necessary to operate your account, comply with legal or regulatory obligations, resolve disputes and enforce our agreements. When information is no longer needed, it may be anonymised or securely deleted where feasible.

7. Your rights and choices

Depending on your location and applicable law, you may have rights over your personal data, such as:

• Accessing a copy of certain information we hold about you.
• Requesting corrections to inaccurate or incomplete data.
• Requesting deletion of your account or certain data, subject to legal retention limits.

To request account closure or data-related assistance, please contact support via the Contact page. We may need to verify your identity before processing certain requests.

8. International considerations

The platform may be accessed from different countries. By using QF Vault, you understand that your data may be processed in jurisdictions that may have different data protection laws than your country. We aim to apply consistent safeguards regardless of location.

9. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in the platform, legal requirements or best practices. Updated versions will be posted on this page, and the “last updated” date may be adjusted accordingly. Continued use of the platform after an update means you accept the revised policy.